Terms of Service

1. Acceptance of These Terms

By visiting our website, submitting an enquiry, accepting a proposal or signing a statement of work, you confirm that you have read, understood and agreed to these Terms of Service. If you do not agree, you must not use the website and you should not engage our services. Where a signed agreement between you and Rita Carrier LLC conflicts with these terms, the signed agreement controls for the work it covers.

These terms apply to every visitor and to every client unless we have agreed otherwise in writing. They also apply to any individual who uses a system we design on behalf of a client, to the extent that the terms describe limitations and protections that travel with the delivered work.

2. Definitions

In these terms, the words below carry the following meanings. Rita Carrier LLC, also written as we, us or our, refers to the company at 8977 S Temple Dr, West Jordan - 84088-9274, United States (US). Client refers to the person or organization that engages us for services. Services refers to the computer integrated systems design, integration, deployment and support work we provide. Deliverables refers to the designs, configurations, documentation, software and physical assemblies we produce. Site refers to any location where we install, configure, test or support a system. System refers to the integrated assembly of network, device and software layers delivered under an engagement. Third Party Materials refers to software, hardware or services supplied by a party other than us.

3. Eligibility and Authority

Our services are intended for businesses and professional organizations. By engaging us, you represent that you are at least eighteen years of age and that you have the authority to bind the organization on whose behalf you are acting. If you are accepting these terms for an employer or another legal entity, you confirm that you have been authorized to do so. We may request reasonable evidence of authority before beginning work, and we may decline an engagement if authority cannot be established.

4. Scope of Services

We provide computer integrated systems design and related professional services. Our core offerings include event operations platforms, venue network deployments, check-in and ticketing systems, inventory tracking integrations, scheduling and dispatch tools, and on-site support dashboards. The specific scope of any engagement is defined in a written proposal, statement of work or contract that identifies the deliverables, the schedule, the assumptions and the fees that apply.

Any description of services on our website is provided for general information and does not create a binding obligation to deliver a particular result. We may modify, expand or withdraw descriptions of unserialized services at any time. The written agreement for your engagement is the authoritative statement of what we will deliver.

5. Proposals, Quotes and Orders

Proposals and quotes we issue are valid for the period stated in the document, or for thirty days if no period is stated. A proposal becomes a binding order when you accept it in writing or when we begin work at your written direction. We reserve the right to decline an order, to correct pricing errors, and to condition acceptance on satisfactory credit or payment arrangements. Verbal commitments made during discussions are not binding until they are confirmed in a written proposal or agreement.

6. Fees, Invoicing and Payment

Fees for services are set out in the applicable proposal or agreement. Unless stated otherwise, invoices are issued on the schedule described in the agreement and are payable within thirty days of the invoice date. Amounts not paid when due may accrue interest at the rate stated in the agreement or, if none is stated, at the maximum rate permitted by law. You are responsible for any taxes, duties or levies imposed on the services, other than taxes based on our net income.

Where an engagement requires hardware, licenses or travel, those costs are billed as agreed, either as a pass through at cost or as a fixed line item. We may suspend work on any engagement where an undisputed invoice remains unpaid after a reasonable written reminder has been issued. Deposits required to secure scheduling are non refundable except where law requires otherwise or where we cancel the engagement for our own convenience.

7. Client Responsibilities

A successful integrated system depends on cooperation from the client. You agree to provide timely access to sites, systems, personnel and information reasonably required for the work. You agree to designate a point of contact who can approve decisions and resolve questions. You agree to ensure that any site you make available is safe, lawful to access and free of hazards that we have not been informed about.

You are responsible for the accuracy of information you provide, including floor plans, network details, staffing lists and asset inventories. You are responsible for obtaining any consent required from your own staff, contractors or attendees in connection with systems we deploy. Where you provide data for integration, you confirm that you have the right to share it with us for the purpose of the engagement.

8. Scheduling, Access and Site Conditions

We schedule work by mutual agreement. Dates are confirmed when both parties have acknowledged them in writing. If you postpone a confirmed date with less than the notice period stated in the agreement, we may charge for time and resources already committed. If we postpone a date for our own convenience, we will work with you to find an acceptable alternative at no additional cost to you.

Site conditions can change the work in ways no one can foresee. If we arrive and find that conditions differ materially from what we were told, we will document the difference and discuss options. We may adjust the schedule or fees to account for concealed conditions, and we will not proceed with a changed scope until you have approved the adjustment.

9. Change Requests

Either party may request a change to an engagement. A change request is not effective until it is documented in writing and approved by both parties. The change document should describe the requested alteration, its effect on the schedule, its effect on fees and any new assumptions it introduces. Work on an approved change may proceed once the change document is signed or otherwise accepted.

We will not implement a change that we believe is unsafe, unlawful or technically unsound. If we decline a change, we will explain the reason and, where possible, propose an alternative that achieves the underlying goal within a sound design.

10. Deliverables and Acceptance

We deliver a system together with the documentation, configuration records and runbooks needed to operate it. Where an agreement provides an acceptance procedure, you will review the deliverables within the stated period and either accept them or provide a written list of specific deficiencies. We will correct qualifying deficiencies at no additional charge and resubmit the deliverables for review. Deliverables are deemed accepted if no written deficiency list is provided within the agreed review period.

Acceptance of a deliverable does not waive any warranty that applies to it, and it does not transfer responsibility for a defect that could not reasonably have been discovered during the review.

11. Intellectual Property

We retain ownership of the methods, designs, tools, templates, libraries and know how that we bring to an engagement, including any general purpose components that we reuse across projects. We grant the client a perpetual, non exclusive license to use the deliverables for the purposes described in the engagement, once payment has been received in full.

Client data remains the property of the client. You grant us a limited license to use client data only as needed to perform the services and to support the delivered system. Third Party Materials are governed by the terms of the party that supplies them, and we pass those terms on to you where required. Neither party acquires any right to the other party trade names or marks except as expressly agreed.

12. Confidentiality

Each party may receive information that the other treats as confidential. Each party agrees to protect the confidential information of the other with at least the same care it uses for its own confidential information, and in no case less than reasonable care. Confidential information may be used only for the purpose of the engagement. It may be disclosed to employees, contractors and advisers who need to know it and who are bound by confidentiality obligations no weaker than those in this section.

Confidentiality obligations do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already lawfully held, that is independently developed without use of the confidential information, or that must be disclosed by law, provided that the receiving party gives prompt notice where legally permitted.

13. Third Party Software and Hardware

Integrated systems often include software, hardware and services supplied by third parties. We select third party components with care, but we do not control them and we cannot guarantee their performance, availability or continued support. Third Party Materials are provided subject to the warranties, if any, offered by their suppliers, and our liability for them is limited accordingly.

Where a third party changes its licensing terms, discontinues a product or alters an interface after deployment, we will work with you to assess the impact and to propose a migration path. Any remediation work required by such a change is treated as a new engagement unless the applicable agreement states otherwise.

14. Warranties and Disclaimers

We warrant that we will perform our services in a professional and workmanlike manner consistent with generally accepted industry standards, and that we will use personnel with the skills reasonably required for the task. We warrant that deliverables we create will substantially conform to the specifications in the applicable agreement for a period of ninety days after acceptance, unless a different period is stated in that agreement.

Except as expressly stated, the website and all services and deliverables are provided on an as is and as available basis, and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that any system will be uninterrupted or error free, or that every security threat will be prevented.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, arising out of or related to these terms or the services, even if the party was advised of the possibility of such damages.

Our total aggregate liability arising out of or related to an engagement will not exceed the total fees paid by the client for the services giving rise to the claim during the twelve months preceding the event that produced the liability. These limits apply regardless of the form of action and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Rita Carrier LLC, its officers, employees and contractors from claims, damages, losses and expenses, including reasonable legal fees, arising from your breach of these terms, your misuse of a delivered system, your failure to obtain a required consent, or your provision of data that you did not have the right to share.

We agree to indemnify and hold harmless the client from claims that a deliverable we created infringes the intellectual property rights of a third party, provided that the client promptly notifies us of the claim, allows us to control the defense, and provides reasonable assistance. If such a claim is sustained, we may modify the deliverable, procure a license or refund the fees paid for the affected deliverable, at our option.

17. Term and Termination

These terms remain in effect for as long as you use our website or maintain an active engagement with us. Either party may terminate an engagement for material breach if the breaching party fails to cure the breach within fifteen days after written notice. Either party may terminate an engagement for convenience on the notice period stated in the applicable agreement, or on thirty days written notice if no period is stated.

On termination, you agree to pay for all services performed and all commitments made on your behalf up to the effective date of termination. We will deliver work in progress and provide reasonable transition assistance, which may be billed at our standard rates. Provisions that by their nature should survive termination, including confidentiality, intellectual property, limitation of liability and indemnity, will survive.

18. Force Majeure

Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control. Such events include natural disasters, severe weather, fire, flood, epidemic, war, civil unrest, labour disruption, governmental action, power failure, and widespread failure of communications or transport networks. The affected party will notify the other promptly and will use reasonable efforts to resume performance. If the event continues for more than sixty days, either party may terminate the affected engagement without further liability except for amounts already due.

19. Governing Law and Disputes

These terms are governed by the laws of the State of Utah, United States, without regard to conflict of law principles. The parties agree to attempt in good faith to resolve any dispute through direct discussion before commencing formal proceedings. If discussion does not resolve the matter within thirty days, either party may pursue remedies in the state or federal courts located in Utah, and each party consents to the jurisdiction of those courts.

Nothing in this section prevents either party from seeking urgent injunctive relief where necessary to protect confidential information, intellectual property or safety. Any claim arising out of an engagement must be brought within the period permitted by applicable law, beginning from the date the claim first became known or reasonably should have become known.

20. Changes to These Terms

We may update these Terms of Service from time to time. When we make a material change, we will revise the effective date at the top of the page and, where appropriate, provide additional notice. Changes apply to engagements begun after the revised terms take effect, and to continued use of the website. An engagement already governed by a signed agreement continues to be governed by that agreement for its duration unless the parties agree otherwise in writing.

21. How to Contact Us

If you have a question about these terms, a request relating to an engagement, or a concern about a deliverable, please contact us using the details below. Clear and early communication resolves most issues before they grow.

These Terms of Service should be read together with our Privacy Policy, which explains how we handle personal information. By using our website and services, you acknowledge both documents.